FAQ

FAQ

Are you a new Parent with unanswered questions? If our frequently asked questions don’t answer them, please feel free to get in touch at any stage

Why The Babysitters Club?

Babysitters Club is a nurturing, inspiring and safe community, that connects parents with trustworthy and reliable babysitters when in need. All we need is the date, time, location and details of your children to ensure we match the right person to your family. From there you will be presented with a selection of available babysitters, where you can choose the Sitter you believe is going to be best suited to your family. All of our Sitter’s have a clean police-check, references and are up to date with all Health and Safety requirements to ensure your little ones are in the best hands.

We are very strict with who we bring on board as a Sitter. We match our families with Sitters based on each Sitter’s experience with children and pride ourselves on providing a service like no other.
Our thorough vetting process for our Sitter’s involves;
Receiving an application from each Sitter;
If the application is approved, we then;
Interview the Sitter;
If the interview is successful and the Sitter meets our standards, we then;
Police-check the Sitter;
Reference-check the Sitter;
Induct the Sitter on Babysitters Club standards and policies (what it takes to be a quality babysitter);
Induct the Sitter on their responsibilities for Health and Safety for the children within their care and themselves.
If their police-check and reference-checks are clean and successful we then;
Accept them onto our platform to begin taking on jobs.

  1. You don’t have to waste hours of your valuable time, calling around, only to find you are unable to go ahead with your plans because none of your babysitters are available.
  2. You are provided with Sitter’s who have been police-checked, reference-checked and interviewed. Alongside this, we continually assess the standard of each Sitter, ensuring (s)he upholds Babysitters Club’s standards.
  3. You are protected under our insurance coverage when the Sitter is within your home.
  4. You can have complete peace of mind and security, knowing that you have an experienced person caring for your child(ren). In the case of an emergency, experience, maturity and responsibility cannot be more beneficial.
  5. You don’t have to worry about getting cash out, asking the awkward question of how much do I owe you or providing too much or too little cash.
  6. Our Sitter’s are interactive with your children and are happy to help out with light household chores, such as washing and dishes.

Booking A Sitter

App (coming soon).

  1. Log in to the Babysitters Club app and tap the home icon in the menu bar, following this, tap the blue calendar button in the middle of the screen.
  2. Enter in all necessary details for the booking, then tap Next.
  3. You will then be presented with an outline of the applicable charges for your booking, where you can then confirm whether you wish to see who is available or not.
  4. Should you proceed, you will be able to view the availability of Sitter’s you have selected as favourites, or a selected range of available Sitter’s within your area, should any be free.
  5. You will be notified as Sitter’s apply for your booking, where you will then be able to view each Sitter’s profile and book the Sitter you believe is best suited to your family.
  6. Once you have selected your preferred Sitter, you will be provided a detailed outline of the charges once again, as well as being asked to confirm your payment details.
  7. Once your payment details have been confirmed, your booking will be secured.



Website:

  1. Log in to the Babysitters Club website, click the Book A Sitter button in the top right-hand corner.
  2. Enter in all necessary details for the booking, then tap Post Booking Request.
  3. Should you proceed, you will be able to view the availability of Sitter’s you have selected as favourites, or a selected range of available Sitter’s within your area, should any be free.
  4. You will be notified as Sitter’s apply for your booking, where you will then be able to view each Sitter’s profile and book the Sitter you believe is best suited to your family.
  5. Once you have selected your preferred Sitter, you will be asked to confirm your payment details, where your booking will then become secured.


We are very strict with who we bring on board as a Sitter. We match our families with Sitters based on each Sitter’s experience with children and pride ourselves on providing a service like no other.

Our thorough vetting process for our Sitter’s involves;

Receiving an application from each Sitter;

If the application is approved, we then;

Interview the Sitter;

If the interview is successful and the Sitter meets our standards, we then;

Police-check the Sitter;

Reference-check the Sitter;

Induct the Sitter on Babysitters Club standards and policies (what it takes to be a quality babysitter);

Induct the Sitter on their responsibilities for Health and Safety for the children within their care and themselves.

If their police-check and reference-checks are clean and successful we then;

Accept them onto our platform to begin taking on jobs.

We sure do. We operate 24 hours of the day, every day. In saying this, not all Sitter’s can work during the day so you may not be able to book your ‘favourite Sitter’ in all cases, but those who are available will apply for your position, where you can then choose the suitable Sitter from there.

We would advise booking no more than 2 months in advance - as Sitter’s will often not apply for a job outside of this time frame, as they want to avoid canceling on a parent if something in their personal lives were to arise.

We do have Sitter’s who have had extensive experience with infants (under 2 years old) and are very strict on who we let apply for jobs where a Sitter is required to care for infants. We understand that there is a huge responsibility that goes with caring for an infant and we do not take any risks when it comes to the safety and well-being of your family’s child(ren).

On each babysitter’s profile, you will be able to view the age range they have had experience with, so we would advise placing through a booking request and seeing who is available. If you wish to speak to one of our friendly team members about who they think will be best suited, feel free to contact us at any stage. We pride ourselves on providing a service and Sitter’s like no family will have ever of experienced before and are happy to go over any questions you may have.


Yes - you will be charged for 3 hours at a minimum. You will be charged for the hours you have booked for, unless you decide to stay out longer. An extension of time will mean an increase in costs.

We sure do. The way this will work is similar to placing a standard booking through, the only thing we require from you is the start time and finish time. If you do have an overnight booking you wish to get a babysitter for, please ensure you click ‘Overnight Sitter’ on the Book Now page.

Payments are processed slightly different to a standard booking. You will be charged the hourly rate for the start time until 9 pm, then a flat fee from 9 pm - 6 am, then the hourly rate will start from 6 am until the finish time. The service fee will only be charged once in the case you were to book an overnight job.

No need to worry, we get this a lot. It is a natural instinct for a parent to be a bit nervous when leaving their children, but we can assure you that you will be skipping out the door once you meet one of our lovely Sitter’s. Instant assurance is what we pride ourselves on.

If you want to, you can place through a booking request to see who is available, read about the Sitter’s profiles and experience and if you feel that you have more unanswered questions or just want to speak to someone, feel free contact us and we will call you as soon as we can. We pride ourselves on providing a service and Sitter’s like no family will have ever of experienced before and are here to help you through this journey.

We personalise our charges based on the requirements and needs of each family. We would suggest viewing our Pricing Page or beginning a booking through our website, which will allow you to get an idea of what it would cost for your family to use our services. When creating a booking, a real-time calculator will provide you with an estimate.

We will require a few bits and pieces of information - but that is only because we are dedicated to ensuring our services are personalised for every individual family. We understand that every family is different.

Please also note that we only allow Sitter’s who have had extensive experience with the ages of each families children - to ensure every family’s children are in the best hands.

At this stage, you will need to delete the request and create a new booking if you wish to make any changes to your booking request that has not been confirmed with a sitter.

If you have a sitter that you have allocated to a booking, you can message the sitter and ask if s/he is happy to change his/her hours or care for additional children. These are the only acceptable changes that can occur during a booking.

If you’ve made a booking request, babysitters within your area will be notified. If they are available and wish to babysit for you, they will apply, where, depending on your account notification settings, you will receive a push notification and email from Babysitters Club. You will then have the opportunity to view and book the babysitter you feel is best suited.

Have favourite Sitters? They will get priority on all of your jobs.

No. You will only be charged for a booking that you have assigned a Sitter to. The Babysitters Club platform allows parents to see which Sitter’s are available for their booking request, with a no-commitment policy, until you find the Sitter that you feel will be a great fit. Please note, that the Babysitters Club cancellation policy applies to all accidental bookings.

We hope this doesn’t happen, but occasionally we book out or don’t have Sitter’s available within your area. We would advise booking with as much notice as possible to reduce your chances of missing out.

You will not be charged for the booking in the case that no-one was to apply or if you weren’t to allocated someone.

We encourage people to book with more than 24 hours notice to avoid late booking fees. Late booking fees are sometimes used to incentivise Sitter’s on short notice if no-one has applied for a booking. They also cover the admin that goes into finding someone for you during this time frame - as it requires a lot more work with urgency. You will be charged a late booking fee if you place a booking through within 24 hours of the job commencing or if you confirm a Sitter within 24 hours of the job commencing.

We have hopefully made every individual’s profile speak a thousand words about the person they are. We are dedicated to making a safe community and take the safety of all very seriously. By making the messaging system available once the booking is confirmed, we can assure the level of protection for our Sitter’s is heightened. Just so you know beforehand, Sitter’s will only apply for a job that they feel 100 percent confident in, so you won't ever have to feel nervous about their abilities.

We suggest using the messaging system to say ‘hey, nice to meet you’, ask job-related questions, or provide updates throughout the babysitting event once your sitter has been allocated.

Paying and communicating with Babysitters Club helps ensure that you're protected under our Terms and Conditions, Parent and Sitter protection policies, insurance policy and other safety measures. It also makes it easy to find and reference important reservation details like addresses, upcoming bookings and history, emergency contact details, detailed information about your children and their needs, and other useful information. There is no way we provide these benefits if your booking isn’t booked and paid for directly through Babysitters Club. Babysitters Club is dedicated to ensuring those within its community are protected at all times and it is important that you do not put yourself, your home or your children at risk. We are here to help and would not be able to provide such a safe and wonderful service if our policies were not abided by.

Paying or communicating outside of Babysitters Club platform also make it harder for us to protect your information, and puts you at greater risk of breach of confidentiality, fraud and other safety and security issues.

Of course! Babysitters Club is very encouraging towards making the experience of booking a Sitter as stress-free as possible. We do however operate a bit different to any other platform out there - as we are about making the whole process simple and effective.

We encourage you to look through the Sitter’s profiles in your area - read about them, see their reviews/references, favourite them and get a general feel for who we have on board (our Sitter’s are more than amazing).

Once you have had a good look around our website or through our app - place a booking through with the date and times you need someone for. Those who are available will begin to apply for your booking. You will be able to view the availability of Sitter’s you have selected as favourites, or see a selected range of available Sitter’s within your area, should any be free. Babysitters Club is dedicated to providing consistency and transparency for parents, ensuring that you feel at ease each and every time you need a Sitter.

Transparency, trust, and personable relationships are vital to Babysitters Club community.

People rely on and often book based on the profile of a person, their reviews, and experience. Based on this, we do require all bookings to be made by the person who is either booking the Sitter or the person who is applying to babysit.

Instead of making a reservation on behalf, we would suggest referring them to Babysitters Club or provide them with a gift voucher should you want to pay for their services.

If you require assistance in this area, please contact us so we can help you through this process.

We have a maximum ratio of five children to one Sitter, as well as a maximum ratio of two infants (under 2 years) to one Sitter. This is to ensure your children’s safety is kept paramount.

In the case that you have more than five children or more than two infants for a booking, we would suggest splitting the children into two groups (for the purpose of the booking). You may want to pop in some information about the requirements and situation into the additional notes section on the booking page.

i.e. Sitter needed for 8 children.

Booking 1:

Requirements: infant experience, first aid, cooking experience.

Children requiring care for: 1y; 4y; 6y; 7yr

Booking 2:

Requirements: first aid, cooking experience.

Children requiring care for: 4y; 5y; 6y; 7yr

In the case that you would like more than one Sitter for your booking, we would suggest splitting the children into the groups according to the number of Sitter’s you require (e.g. two separate groups of children would mean you want two Sitter’s - even if they are at the same location). You may want to pop in some information about the requirements and situation into the additional notes section on the booking page.

i.e. Sitter needed for 8 children.

Booking 1:

Requirements: infant experience, first aid, cooking experience.

Children requiring care for: 1y; 4y; 6y; 7yr

Booking 2:

Requirements: first aid, cooking experience.

Children requiring care for: 4y; 5y; 6y; 7yr

That is absolutely fine - we understand the importance of consistency for your children. Also - when you find someone that works well, it is hard not to want them around lots right?

If you have liked someone you have used in the past, you will have the opportunity to favourite them at any time.

You will be able to favourite any Sitter, by visiting their profile or through the job completion process. We (The Babysitters Club) are dedicated toward providing consistency and transparency for parents, ensuring that you feel at ease each and every time you need a Sitter.

Confirmed Bookings

Yes. You can request changes to any booking that has been secured with a Sitter via our messaging system. Your allocated Sitter will have the opportunity to accept or decline the changes you have requested. Should the Sitter decide to decline the changes, you will have the option to keep the original booking or open the job up to other Sitters. Should you choose to open the job up to other Sitter’s, the original booking will be classified as a cancellation and our cancelation terms will apply.

If you haven’t assigned a Sitter to the job, you can cancel the booking without being charged. But, if you cancel after assigning a Sitter to your booking, your cancellation will be subject to the terms of The Babysitters Club cancellation policy. You can cancel your booking through your App or Website Dashboard.

Log in to the app on your mobile device or log in to your account on the website and follow the instructions below.

To cancel a booking that has been secured:

App:

  1. Log in to The Babysitters Club app and tap My Bookings (house icon) in the menu bar
  2. Tap into the booking, scroll down to the bottom and tap Cancel Booking.

Website:

  1. Log in to The Babysitters Club website, click on your name in the top right-hand corner, where the drop-down menu will display My Bookings.
  2. Click into My Bookings and scroll down the page to the section that states Confirmed Bookings.
  3. Click on the booking you wish to cancel then simply click ‘Cancel Booking’ which is located on the Request Changes button.

To cancel a booking that has not been secured:

App:

  1. Log in to The Babysitters Club app and tap Booking Requests (house icon) in the menu bar
  2. Tap into the booking, scroll down to the bottom and tap Cancel Booking.

Website:

  1. Log in to The Babysitters Club website, click on your name in the top right-hand corner, where the drop-down menu will display My Bookings.
  2. Click into My Bookings and scroll down the page to the section that states Pending Bookings.
  3. Click on the booking you wish to cancel then simply click ‘Cancel Booking’ which is located under the Update Booking Request button.

App:

  1. Log in to The Babysitters Club app and tap the home icon in the menu bar. Make sure you are in the section where it states My Bookings. Tap into the booking that is allocated to the Sitter you wish to make contact with.
  2. Once you’re inside the booking that is allocated to the Sitter you wish to make contact with, you will see two icons (message icon) and (phone icon) next to the Sitter’s name. Simply tap the message icon or the phone icon and you will be taken into our messaging platform or directed into a call with your Sitter.



Website:

  1. Log in to The Babysitters Club website, and click your name, which will provide you with a drop-down menu. Within this menu, you will see the section My Bookings.
  2. Scroll down this page until you find the Confirmed Bookings section, and click on the booking that is allocated to the Sitter you wish to make contact with.
  3. Once you’re inside the booking that is allocated to the Sitter you wish to make contact with, you will see two icons. One will be the message icon, which will display “Message Sitter Name’ next to it and the other will look like a phone, displaying “Call Sitter Name’ next to it. Simply click the message icon or the phone icon and you will be taken into our messaging platform or provided with the cellphone number of your Sitter.

To view or send a message

1 On thebabysittersclub.nz go to your Messages

2 Click on a message thread to view old messages or send a message if you have an active booking

If a message makes you feel uncomfortable or if someone tries to get you to book them outside of The Babysitters Club, please get in touch with us to let us know.


Message Threads

When you click on a message, you can view the conversation you have had with that individual. If you click on the individual's profile photo, it will take you to their profile, where you can then add them as a favourite or request to book them for your next booking.

Once your booking is confirmed, you will not have to worry about a thing. You will be provided with an email and a notification if your booking is confirmed, providing you with an outline of the job details and the Sitter’s name. The Sitter who you have secured will also be provided with your personal details to ensure (s)he turns up on time, has all necessary details about your children and is able to contact you at any time before or during the booking.

We suggest popping in and saying ‘hello’ to your Sitter, as well as providing any further information about the job that hasn’t already been provided.

Once your booking is complete, the Sitter will enter in his/her hours that (s)he worked. You will be provided with an outline of these hours and will be provided with the opportunity to Review and/or Tip your Sitter. Should you feel that your Sitter has entered in hours that were incorrect, you will be provided with the opportunity to dispute these, where we will then be in touch with the Sitter to come to an agreement between the two parties. You will be required to dispute these hours within 24 hours of the booking is complete.

Payments & Changing or Cancelling a Booking

If you cancel a booking BEFORE SECURING/BOOKING a Sitter, you (the client) will not be charged.

If you cancel a booking where the secured Sitter has been allocated for 24 hours or more, you (the client) will be charged 50% of the hours booked, plus the service and transaction fee which are non-refundable.

Should a booking be made within 24 hours or less, the client will be charged for 50% of the hours booked, plus the service and transaction fee which are non-refundable.

And lastly, if you cancel within 12 hours on the job commencing, there will be no refund provided in any circumstance.

Our aim is to make a service that is fair for both Parents and Sitter’s. We value our Sitter’s time and commitment, which is why our cancellation policies are strict. We don't want our Sitter’s missing out on other jobs or plans.

You can do this by contacting the sitter direct via a message or a phone call.

If the changes requested are declined by your allocated Sitter, you will be provided with an option to keep the original booking or create a new job for other Sitters to apply for. Should you choose to open the job up to other Sitter’s, the original booking will be classified as a cancellation and our cancellation terms will apply.

Please note that dates are unable to be changed once a sitter has been allocated.

You can cancel your booking through your App or Website Dashboard.

Log in to the app on your mobile device or log in to your account on the website and follow the instructions below.

To cancel a booking that has been secured:

App:

  1. Log in to The Babysitters Club app and tap My Bookings (home icon) in the menu bar
  2. Tap into the booking, scroll down to the bottom and tap Cancel Booking.

Website:

  1. Log in to The Babysitters Club website, click on your name in the top right-hand corner, where the drop-down menu will display My Bookings.
  2. Click into My Bookings and scroll down the page to the section that states Confirmed Bookings.
  3. Click on the booking you wish to cancel then simply click ‘Cancel Booking’ which is located on the Request Changes button.

To cancel a booking that has not been secured:

App:

  1. Log in to The Babysitters Club app and tap Booking Requests (home icon) in the menu bar
  2. Tap into the booking, scroll down to the bottom and tap Cancel Booking.

Website:

  1. Log in to The Babysitters Club website, click on your name in the top right-hand corner, where the drop-down menu will display My Bookings.
  2. Click into My Bookings and scroll down the page to the section that states Pending Bookings.
  3. Click on the booking you wish to cancel then simply click ‘Cancel Booking’ which is located under the Update Booking Request button.

This charge is charged by our payment provider, Braintree, not The Babysitters Club. The $1 charge is a temporary preauthorisation from your credit card company, basically giving the merchant the green light to charge your card for the full amount when your final purchase is made. By authorising your card $1, our payment provider doesn’t have to place a larger hold on your account.

We try really hard to ensure every job that comes to us is filled. Therefore, with bookings made with less than 24 hours notice it means that there is a lot more admin involved. Sometimes we need to incentivise our Sitter’s more to encourage them to change plans. It’s only a small charge, but it helps us put you first.

No, The Babysitters Club cannot split your booking cost across multiple cards. To make a booking, you'll need to make your payment with a single payment method. If you are splitting the costs with another family, we would advise organising the other family to make a direct payment into your personal account. Alternatively, the other family may want to purchase a gift voucher, where you can then enter their code, where the total amount gifted will then be deducted from the total booking cost.

If you need to update your payment method for future bookings, please visit Settings and update your payment details in Payment Method.

To help keep your account secure, we may ask you to confirm your payment method and we do need to note that no bookings will be placed through unless there are sufficient funds for payment.

Your payment information is collected when you confirm a booking through our platform and your card will be validated from there. However, we do not charge in full until the job is complete. This allows the Sitter to submit the hours they worked at the end of the placement. In the case that a parent cancels and it falls within a time that a cancellation fee is applicable, as seen in our Cancellation Policy terms, the parent will be charged at the time that a booking is canceled.

We only charge the debit or credit card of each user to make things easy. Due to paying PAYE on each of our Sitter’s we need to ensure all payments come through our system. If you have any concerns or special requests that you think may exempt this rule, please contact us directly on 0273349873.

If circumstances change within a booking, such as change of time, please contact your Sitter to ensure s/he is made aware of the changes. You will be charged once the booking has been completed, where the Sitter will enter in his or her hours that s/he worked. The Sitter is entitled to charge for the original hours booked, however in some cases, the sitter may be happy to charge for the hours worked ONLY. Should you come home two or more hours earlier than originally booked, the Sitter is entitled to be paid for the hours booked, less 2 hours. Sometimes Sitter’s apply for jobs, despite long travel periods, if a job is offering long hours. Please note you will be charged in 15-minute increments for any overtime worked. We thank you for your understanding.

If a Parent or Sitter needs to cancel a reservation, it’s their responsibility to cancel as soon as possible. At times, certain circumstances outside of a Parent’s or Sitter’s control can impact their ability to fulfil the requirements of a booking.

In rare occasions, if Babysitters Club determines that a Parent’s reason for cancellation falls within a severe circumstance, i.e. unexpected death, Babysitters Club and the allocated Sitter can together make refund decisions outside of Babysitters Terms and Conditions should they come to a mutual agreement. This is not a guarantee, however.

If Babysitters Club determines that a Sitter’s reason for cancellation falls within a severe circumstance, Babysitters Club will do all within its reach to assign another Sitter to the family in need. In the case that the family decides to cancel, due to not wanting a different Sitter, or in the case that no other Sitter is available, the family will be provided with a full refund.

If you wish to make a request for a refund.

Refunds can only be considered after a booking has been canceled. If you feel that your reason for cancellation would be considered a serve circumstance, contact Babysitters Club for consideration. We require refund requests to be requested no later than 14 days from the date canceled and we may require additional information for consideration.

The service fee is non-refundable at all times unless one of Babysitters Club Sitter’s cancels the booking. Our small $11.50 (+ transaction fee) service fee helps cover the costs of the platform, services, insurance and support provided.

You will only be charged for a booking that you have assigned a Sitter to. Babysitters Club platform allows parents to see which Sitter’s are available for their booking request, with a no-commitment policy, until you find the Sitter that you feel will be a great fit. Please note, Babysitters Club cancellation policy applies to all accidental bookings.

Oh no - we have strict policies in place to avoid this happening, but sometimes there are extreme circumstances that we cannot prepare for. If a Sitter falls sick or has a personal or family emergency they need to attend to, we (Babysitters Club) will do all within our reach to assign another Sitter. If it happens to you without much notice, please press the Parent Urgency Button, which will display on the relevant booking within your Dashboard. All Sitter’s will be alerted to apply for the job. In the case that you decide to cancel, due to not wanting a different Sitter, or in the case that no other Sitter is available, you will be provided with a full refund.

Babysitters Club is dedicated to matching each family with a Sitter that has adequate experience and a personality that fits well. Without your personal information, there is no way that we can ensure the match between your family and a Sitter will be right. We encourage all parents to create a little write up about their family, as it is a great way for Sitter’s to learn more before they apply. The more complete your profile is, the more Sitter applications you’re likely to receive. Our community is built on trust and this helps add to the success of long-lasting relationships between families and our Sitter’s.

A great profile includes:

• At least one profile photo that shows your face and if possible your children’s faces too. This is helpful so Sitter’s know who they will be babysitting for.

• A description that highlights your families interests or hobbies, your values, and parenting beliefs, what you look for in a Sitter and anything else you think a Sitter would want to know.

To view a Sitter’s profile, just click their profile photo.

Personal Information, Security & Safety

Babysitters Club platform is built around ensuring everyone within its community is kept safe. It is important for our Sitter’s to be made aware of any criminal record held by a person living with a home so that (s)he can decide whether (s)he feels safe to babysit for that family. It is essential that every detail of a criminal record held by a person within a home is truthful and in the case that The Babysitters Club is to find that this information is not truthful, the individual will be removed from our platform immediately.

Babysitters Club has the right to remove any user who has a conviction for the following offenses:

Certain sexual offenses, including serious sex offenses.

Felony drug-related offense

Certain fraud and dishonesty offenses, including identity theft

Certain theft offenses

Offenses involving certain types of property damage

Certain invasion of privacy offenses

A violent crime

All information submitted to Babysitters Club platform is supported by our Privacy Policy and transmitted using SSL, the same secure encryption that websites use to transmit credit card numbers.

If you post a job, the Sitter will only see your first name, your profile photo, your suburb, and city, the ages of your children only; your additional notes, public profile, and reviews.

All personal information, such as your full address; phone number; emergency contact details and details of children’s personal information will only be provided to a Sitter, once you have allocated the Sitter to your booking.

We encourage all parents to create a little write up about their family, as it is a great way for Sitter’s to learn more before they apply. The more complete your profile is, the more Sitter applications you’re likely to receive. Our community is built on trust and this helps add to the success of long-lasting relationships between families and our Sitter’s.

A great profile includes:

• At least one profile photo that shows your face and if possible your children’s faces too. This is helpful so Sitter’s know who they will be babysitting for.

• A description that highlights your families interests or hobbies, your values, and parenting beliefs, what you look for in a Sitter and anything else you think a Sitter would want to know.

To view a Sitter’s profile, just click their profile photo.

Yes, absolutely. We are very strict with who we bring on board as a Sitter. We have a thorough process that involves;

Receiving an application letter from each Sitter;

If the application is approved, we then;

Interview the Sitter;

If the interview is successful and the Sitter meets our standards, we then;

Police-check the Sitter;

Reference-check the Sitter;

Induct the Sitter on the Babysitters Club's standards and policies on what it takes to be a quality babysitter;

Induct the Sitter on their responsibilities for Health and Safety for the children within their care and themselves.

If their police-check and reference-checks are clean and successful we then;

Accept them onto our platform to begin taking on jobs.

We remove text from messages outside of active booking hours when our system detects words or numbers that might include contact information. Communicating or paying outside of Babysitters Club platform can put both Parents and Sitter’s at risk, so we do this to help protect you from anything going wrong.

We ask that you communicate through Babysitters Club message thread so that everything is traceable and in one place. After a booking is confirmed, the phone number of your Sitter will be automatically shared, so if you need to call him or her, you have the opportunity to do so.

By communicating and booking directly through Babysitters Club, you’ll have access to our secure payments platform, customer support, our insurance coverage and will be protected by our Sitter standards and policy programme (which is continuously updated, implemented and revised to ensure your children are kept safe).

Babysitters Club uses a secure and trusted third party provider to ensure your card details are kept secure from fraudulent transactions. We also charge your credit or debit card to make the process of booking and paying for a babysitter timeless and simple. No admin. No running around or paying the taxi driver more to get you to an ATM, no awkward handovers of cash, no overpaying for their time - we have you covered.

To help keep your account secure, we may ask you to confirm your payment method and we do need to note that no bookings will be placed through unless there are sufficient funds for payment.

Communicating or paying outside of Babysitters Club platform can put both Parents and Sitter’s at risk, so we do this to help protect you from anything going wrong.

We ask that you communicate through Babysitters Club message thread so that everything is traceable and in one place. After a booking is confirmed, the phone number of your Sitter will be automatically shared, so if you need to call him or her, you have the opportunity to do so.

By communicating and booking directly through Babysitters Club, you’ll have access to our secure payments platform, customer support, our insurance coverage and will be protected by our Sitter standards and policy programme (which is continuously updated, implemented and revised to ensure your children are kept safe).

In the case that you were to try and book one of our babysitter’s direct without going through Babysitters Club, there is no way we can protect your children, your home or your family from any potential dangers. If this were to occur, we have the right to permanently remove you from our platform in breach of our terms of an agreement.

If you are under the impression that someone else has logged into your account without your permission, we would advise going to your Settings account to Change Your Password.

Follow the instructions on your screen to changes any information that may have been changed without your permission.

Change your password

Make sure your contact information, children’s information, profile photo, bookings, and payment methods haven't been changed by someone else.

Confirm that any booking within your account was actually made by you

To help prevent someone else logging into your account, we would advise not sharing your password or email with anyone, as well as using a strong password that is not used for any other account (e.g. email).

If you do happen to use the same password for your email account and Babysitters Club account, you may also want to change your email account’s password to avoid any future risk.